Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.
HRIS Coordinator-Workday (3-month) Contract
Orlando, FL
Reports to: Director, HRIS
POSITION OVERVIEW
The HRIS Coordinator serves as the first point of contact for all business partners that require HRIS solutions. This position is responsible for the receipt, review, solution and assignment of all HRIS service desk tickets/inquiries as well as documenting all related processes and resolutions.
OUR VALUES
Every Associate must demonstrate our values of:
INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
PRIDE – We are proud of our people, and they are proud to work for MasterCorp.
QUALITY – We do things the right way and strive to continuously improve.
DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.
COMPETENCIES REQUIRED
Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
Courage – Steps up to address difficult issues and says what needs to be said.
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
Drives Results – Consistently achieves results, even under tough circumstances.
ESSENTIAL FUNCTIONS
Serve as first point of contact for incoming HRIS employee issues/requests
Receive, log and classify all incoming HRIS Service Desk tickets in Happy Fox system
Assess and resolve all tier-one items
Assist with user login issues, data errors, report assistance, data inquiries in Workday HCM
Reassign tickets to outside areas if opened incorrectly - Pass to HR Ops, IT, Finance, etc.
Prep and reassign all tier-two items to HRIS Analyst/Leader as necessary
Coordinate with external departments for multi-function requests
Perform troubleshooting and provide guidance to system users
Logging into Workday, performing basic ESS functions
Document and escalate issues from field managers regarding reporting, and functionality issues
Assist with creation of basic training documents/SOPs for new functionality in partnership with Learning & Development
Document HRIS processes and Helpful items in shared repository
Work closely with Admins/Coordinators in Recruiting/Talent/HR Ops and HR Field
Complete assigned in-system Workday Tasks and To-Do items as assigned to HR Administrator role
Assist with user security permission validations and recommendations for corrections and reassignments
Run existing system reports and perform data validation based on scheduled timelines in preparation for payroll processing
Perform basic data updates to employee Workday profiles, compile data and prep EIBs and research/recommend correction to data discrepancies in Workday HCM
OTHER QUALIFICATIONS
Excellent verbal and written communication skills.
Excellent interpersonal and technical support skills.
Exceptional organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
Ability to keep system data and personal information in strictest confidence.
Proficient with Microsoft Office Suite and related software.
Demonstrated functional understanding of all areas of HRIS systems with Workday.
WORK ENVIRONMENT
This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.
The is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.
DISCLOSURES
MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.
