ArcSource is currently seeking a driven and growth-oriented individual to join our team as a part-time Client Services Project Manager with the potential to go full time in the future. The ideal candidate will be skilled in juggling multiple priorities and able to communicate clearly with busy executives. Experience in IT support is not required for this role. The most important skills we’re looking for are written/verbal communication and attention to detail.
We are a diverse and successful team, providing best-in-class Managed IT Services to small and medium businesses around the San Francisco Bay Area. We work hard as well as smart, but that’s never stopped us from having fun along the way. We are looking for like-minded individuals that are interested in building a company with us.
Our Client Services Project Managers are responsible for assisting and managing various aspects of our Client Services team. Your efforts will help make our outstanding technical staff even more effective at what they are already doing. Your primary role will be managing the coordination, scheduling, and communication of small and medium scale IT projects. This position requires excellent communication skills, organizational expertise, attention to detail, comfort assessing, prioritizing, and discussing computer issues. You must be on-time and dependable, flexible, good-humored, and client-focused.
Required Personal Skills
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- Awesome organizational skills
- Excellent listening and communication skills, both verbal and written
- Very detail-oriented in planning, implementation, and follow-up
- Confident in working independently, but also a strong team player
- Basic computer aptitude, including use of Google spreadsheets and docs
- Able to multitask and work across a range of projects with various timelines and priorities
- Reliable and on-time
- Positive attitude and a strong commitment to customer satisfaction
- Comfortable working with a variety of clients, coworkers, and other consultants
- Energetic and able to switch gears quickly from task to task
- Experience working in complex high-pressure environments
- Experience working in a customer service position
- Must be able to type (30+ WPM)
Desirable Skills
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- Experience in IT services or an IT MSP company
- Experience with ticketing systems like AutoTask, ITGlue
- Experience in coordinating and calendaring appointments
- Adaptive and creative problem-solving skills
- A sense of humor
- A love of technology
Primary Responsibilities
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- Part-time Tuesday-Friday during business hours (7.5 hrs/4 days a week), commuting to our office in Albany (Onsite if candidate prefers and is local), or working remotely.
- Schedule, coordinate, manage, and communicate 10-15 small and medium scale IT projects at a time, delivered to our long-term customers including creating and delivering timelines with milestones.
- Maintain regular internal and client-facing communication via email, telephone, and Slack.
- Work within the framework of our customer service processes to provide the highest quality assistance to our clients.
- Enter detailed notes, documentation, and time entries in real-time throughout the workday.
- Assist in the onboarding of new clients, project managing client onboarding projects.
Competitive compensation commensurate with experience.
How to Apply
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Please send us your resume and we’ll provide further instructions for next steps.
More About ArcSource
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ArcSource Consulting Inc. is a premier provider of IT consulting and support services to professional services firms in the Bay Area—serving San Francisco and the entire East Bay and parts of the greater Bay Area. We are a Managed Service Provider, meaning that we proactively manage and assume the responsibility for providing a wide range of IT services to many different companies. We support both Windows and Mac and focus on best practice security and IT policy. We also implement and recommend a wide variety of cloud services to help our clients with productivity, communication, and collaboration.
Our office is located in Albany. Our team is a friendly bunch of folks who enjoy working together and having fun. We value people, client service, excellent communication, learning, and knowledge sharing.
ArcSource is committed to creating a diverse work environment that represents the diverse Bay Area community around us. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 per week
Work Location: Remote
