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Senior ServiceNow Consultant
Remote Position
8+ Months Project ( Contract-to-perm role)
The Senior ServiceNow Consultant will provide hands-on design and development expertise, supporting ServiceNow-based consulting initiatives. This role involves working with architects, SMEs, and process consultants to deliver end-to-end implementations, including migrating data and processes from legacy tools like BMC Remedy, integrating with enterprise systems (SCCM, SCOM, SAP, Workday), and configuring ITSM and ITOM modules.
Key Responsibilities: - ServiceNow Development & Customization:
- Develop and enhance ITSM and ITOM modules based on business needs.
- Configure ITOM Discovery, CMDB health dashboard, health metrics, and scheduled discoveries.
- Implement custom integrations using REST/SOAP, Flow Designer, Data Stream, and Scripted REST API.
- Migration & Integration:
- Migrate data/processes from legacy tools (e.g., BMC Remedy) to ServiceNow.
- Configure and integrate ServiceNow with enterprise applications (SCCM, SCOM, SAP, Workday).
- Solution Design & Consulting:
- Work closely with business analysts and project managers to define and implement technical solutions.
- Translate business requirements into technical designs and gain stakeholder approval.
- Provide technical leadership in full lifecycle ServiceNow implementations.
- Technical Communication & Documentation:
- Document designs, processes, and solutions for internal and client use.
- Present technical concepts to both technical and non-technical audiences.
- Coaching & Mentorship:
- Mentor and advise junior ServiceNow developers.
- Contribute to the development of custom IP solutions in ServiceNow.
Qualifications & Experience: - Education: Bachelor's degree in IT, Computer Science, or a related field.
- Experience:
- 5+ years of hands-on ServiceNow design, development, and implementation experience.
- Strong expertise in ITSM & ITOM (must have hands-on implementation and integration experience).
- Experience developing custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
- At least two full lifecycle ServiceNow implementations as a lead consultant.
- Strong requirements gathering and solution design skills.
- Experience configuring ServiceNow Discovery and Service Mapping, including MID server setup.
- Technical Skills:
- Java, JavaScript, or functional programming languages.
- Deep understanding of ITIL practices.
Certifications (Required):
- ServiceNow System Administrator
- Certified Implementation Specialist (CIS) (preferably in ITSM and ITOM)
- ITIL v3 Certification
Soft Skills:
- Excellent analytical, problem-solving, and communication skills.
- Strong presentation skills for customer engagements.
- Leadership and teamwork experience in complex environments.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
