Position: Workday HRIS Administrator
Client: Banking
Location: New York, NY 10020
Duration: 3 months of Contract to Hire
Work Schedule: Remote, When converted into Fulltime you would be expected to be in office on a periodical basis for meetings when manager comes to office. Need to have your own laptop/system
Pay rate: $32/hr
Workday HRIS Support Administrator
HRIS Administrator role is responsible for working closely with the HRIS team to build impactful partnerships with various functional areas to provide HR system administration and support. This position will play a critical role of optimizing Workday, exceed our user expectations, and drive business outcomes.
Responsibilities:
- User query / issue handling
- Serve as the initial point of contact for Workday queries and requests
- Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service
- Monitor and address end-user support inquiries via Workday Support mailbox by categorizing and recording reported queries and monitoring issues from start to resolution
- Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to higher level of support and communicate updates tall stakeholders
- Create and maintain our ticketing system and escalate tickets to the appropriate team member
- Meet or exceed SLAs in response to resolving tickets and requests
- Perform weekly audits of our ticketing system for accuracy and timely resolution
- Train users on processes and functionality of Workday, as needed
HRIS Team Support
- Collaborate with HR, IT, Finance, and other cross functional teams as needed
- Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)
- Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)
- Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned
- Participate in the ongoing design, configuration, deployment, and maintenance of Workday projects
- Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures
- Leverage resources within Workday Community to identify processes to streamline and improve system functionality and usage
- Develop and maintain simple to complex custom Workday reports (Advanced, Matrix, Composite) using Workday Report Writer
- Run and distribute scheduled reports and support business requests for ad hoc report generation
- Assist with creating and loading EIBs as needed
Qualifications:
- Bachelor’s degree
- 2-3 years of experience with Workday
- Experience working with confidential and sensitive HR/payroll information and critical business processes
Required
- Microsoft Office experience
- Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues
- Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
- Demonstrated ability to quickly adapt to learn processes
- Excellent communication and collaboration skills
- Must be a self-starter, able to work independently with a proactive working style
