For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
Job Summary
The Workday HCM Specialist is responsible for providing technical support, troubleshooting, system configuration, testing and assisting end users with Workday and other applicable HRIS-related inquiries. This role will work closely with the Workday Support, global HR, Finance and IT teams, and external vendors to ensure the smooth functioning of our HR information systems. This position also includes responsibilities for Workday Report Writing support for multiple functional areas.
Essential Functions
- Serve as the primary point of contact and SME for end user support related to Workday HCM modules.
- Respond to and resolve support tickets and inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
- Troubleshoot system issues, perform root cause analysis, and collaborate with IT teams and vendors to resolve technical problems.
- Propose, configure, test, and deploy adjustments and/or new business process/functionality in Workday HCM modules
- Develop and update training materials, user guides, FAQs, and other resources to support end users.
- Conduct necessary data entry, maintenance, and validation tasks to ensure accuracy and data integrity.
- Generate standard and custom reports, metrics, and dashboards to support HR and leadership decision making.
- Conduct regular audits to identify and resolve data or business process discrepancies or inconsistencies.
- Collaborate with HR, Operational, Service Line, Finance and IT teams to identify process improvement, automation opportunities and efficiency gains.
- Participate in system upgrades and testing activities to ensure smoot transitions and minimize disruption to end users.
- Document processes, procedures, and workflows to maintain a repository of best practices and ensure consistent and efficient system usage.
- Ensure compliance with data privacy and protection regulations, such as GDPR or CCPA, when handling sensitive HR data.
- Maintain data security protocols and access controls to safeguard HR data.
- Other duties as assigned.
Necessary Skills And Abilities
- Strong technical skills and proficiency in HCM software and tools.
- Knowledge of HR processes and practices.
- Excellent problem solving and analytical skills.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills, with the ability to provide technical explanations in a user-friendly manner.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Customer service-oriented mindset and ability to deliver exceptional support.
Educational Requirements
- Bachelor’s degree in human resources, information systems, computer science, or a related field.
Experience Requirements
- Minimum 1 years’ experience in an HCM-related Workday Administrator capacity.
- Minimum 1 years' experience in Workday Report writing, including Advanced and Composite report writing
- 1-3 years’ experience in HRIS support, technical support, or a related role preferred.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
