Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About The Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too
About The Role
As part of Workday’s Global Partner Operations organization, the Partner Support & Digital Management is a key partner-facing team that supports partners in several ways and consists of 2 core functions.
General Global Support Desk
- This team provides front-line support to partners and internal workmates.
- Manages the end-end partner enrollment and initial onboarding process
- Manages partner incentive payout process
- Case/inbox management
- System testing
Partner Digital Management/Support
- A scalable support function for long-tail partners
- Build programs and content for our unmanaged partner base (“digitally” managed)
- Handles inbound requests from this partner base
- Partners closely with our Enablement team to develop webinars and assets for this specific partner base on an ongoing basis.
We are currently looking for a manager to help mature and strengthen this function that can organize and execute on the needs of our growing partner ecosystem. This role will be responsible for ensuring we can scale our ecosystem without linear growth in our partner management and operational support roles. The ideal candidate is experienced in navigating customer/support facing roles, has a passion for quality and service, is organized with demonstrable ability to adhere to timelines and SLAs, and excels working in a multifaceted, fast paced environment.
About You
Basic Requirements
- 8+ years of experience in a partner, revenue operations or GTM support role in a in SaaS or cloud-based organization
- 5+ years of experience in a people leadership capacity
Other Qualifications:
- Prior experience supporting partner ecosystems and driving transformation and automation
- A demonstrated history of success guiding and developing teams
- Ability to gather and translate business requirements from collaborators into technical specifications, including Salesforce integration impacts; develop an action plan for associated internal systems as needed.
- Proven ability to communicate effectively with different levels, including executive leadership, as well as collaborate with multi-functional business partners and technical teams.
- Able to work independently and in a team, meticulous, critical thinker and performance driven
- Strong ability to analyze issues, solve problems, and recommend improvements to processes.
- Experience in a fast-paced work environment
- Effective meeting management and steadfast follow through on action items
- Project coordination and project management skills are essential.
- Good interpersonal skills with the ability to research solutions to issues as they arise.
- Ability to manage stakeholder expectations professionally.
- Proficient in Microsoft Suite and GSuite.
Posting End Date: 4/28/25
The application deadline for this role is the same as the posting end date stated.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $168,000 USD - $252,000 USD
Additional US Location(s) Base Pay Range: $141,900 USD - $252,000 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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