Job Title: Global HR Service Delivery Manager

Location: Remote (Candidates must be based in Texas, CA or IL)

Job Type: Contingent (Contract)

Note- This is W2 role.

Job Summary:

We are seeking two Global HR Service Delivery Managers to support the VNDLY project, one technical and one non-technical. The role focuses on designing, implementing, and optimizing HR Service Delivery strategies to enhance employee experience, ensure compliance, and improve process efficiency. Candidates should have a strong background in HR systems, service delivery, and contingent workforce programs.

Technical Role Requirements:

Previous HR Systems experience with SaaS solutions (e.g., Workday, Workday VNDLY, or other cloud contingent worker platforms).
Functional knowledge of contingent workforce processes.
Expertise in VNDLY configuration and administration.
Advanced Microsoft Excel skills for data analysis and reporting.

Non-Technical Role Requirements:

Extensive experience in HR Service Delivery and Contingent Workforce Programs.
Strong understanding of HR process optimization and employee self-service models.
Ability to manage and enhance HR service channels (web portal, phone, chat, mobile).

Key Responsibilities:

Design and implement HR Service Delivery strategies to optimize HR processes and employee experience.
Act as an employee advocate, ensuring service exceptions and escalations are properly addressed.
Collaborate with HR departments and Global Business Services (GBS) to align expectations and enhance service delivery.
Analyze employee feedback and identify process gaps to continuously improve HR services.
Define and track HR service performance metrics to ensure alignment with business goals.
Lead cross-functional collaboration to resolve HR process inefficiencies and compliance risks.
Support financial analysis and cost-saving initiatives in HR service operations.
Ensure compliance with regulatory requirements and HR policies.
Develop and implement communication plans for process updates and organizational changes.
Provide subject matter expertise on technical problem-solving and analytical HR system processes.

Additional Information:

Travel may be required for this role (domestic only; no international travel).
The candidate must be comfortable working with cross-functional teams and stakeholders at all levels.

Preferred Qualifications:

Previous experience in HR transformation projects.
Strong understanding of HR technology trends and best practices.
Experience working in large, matrixed organizations.
Exceptional problem-solving and analytical skills.

If you are passionate about HR Service Delivery, process improvement, and employee experience, we encourage you to apply!

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