Position: Workday HRIS Administrator

Client: Banking

Location: New York, NY 10020

Duration: 3 months of Contract to Hire

Work Schedule: Remote, When converted into Fulltime you would be expected to be in office on a periodical basis for meetings when manager comes to office. Need to have your own laptop/system

Pay rate: $32/hr

Workday HRIS Support Administrator

HRIS Administrator role is responsible for working closely with the HRIS team to build impactful partnerships with various functional areas to provide HR system administration and support. This position will play a critical role of optimizing Workday, exceed our user expectations, and drive business outcomes.

Responsibilities:

User query / issue handling
Serve as the initial point of contact for Workday queries and requests
Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service
Monitor and address end-user support inquiries via Workday Support mailbox by categorizing and recording reported queries and monitoring issues from start to resolution
Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to higher level of support and communicate updates tall stakeholders
Create and maintain our ticketing system and escalate tickets to the appropriate team member
Meet or exceed SLAs in response to resolving tickets and requests
Perform weekly audits of our ticketing system for accuracy and timely resolution
Train users on processes and functionality of Workday, as needed

HRIS Team Support

Collaborate with HR, IT, Finance, and other cross functional teams as needed
Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)
Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)
Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned
Participate in the ongoing design, configuration, deployment, and maintenance of Workday projects
Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures
Leverage resources within Workday Community to identify processes to streamline and improve system functionality and usage
Develop and maintain simple to complex custom Workday reports (Advanced, Matrix, Composite) using Workday Report Writer
Run and distribute scheduled reports and support business requests for ad hoc report generation
Assist with creating and loading EIBs as needed

Qualifications:

Bachelor’s degree
2-3 years of experience with Workday
Experience working with confidential and sensitive HR/payroll information and critical business processes

Required

Microsoft Office experience
Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues
Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
Demonstrated ability to quickly adapt to learn processes
Excellent communication and collaboration skills
Must be a self-starter, able to work independently with a proactive working style

Veterans Sourcing Group, LLC jobs

Workday HRIS Administrator

Never Miss a New Opportunity