Office 365 Tech Support Engineer (Remote, Flexible)
Job Type:
Part-Time, Contract
Fully Remote
Compensation:
💰 $17 per completed ticket (Most tickets take just a few minutes)
🕘 Help Desk Monitoring: Monday - Friday, 9 AM - 5 PM (Flexible, slot tickets into your schedule)
Job Overview:
We are looking for an experienced Office 365 Tech Support Engineer who wants to make extra income by monitoring and completing help desk tickets throughout the workday. This is a flexible role where you can fit in tickets between your primary work. Most tickets are straightforward and take just a few minutes to resolve.
Responsibilities:
✅ Monitor the help desk from 9 AM - 5 PM (EST) and pick up tickets as they come in.
✅ Troubleshoot and resolve Office 365 and IT support requests (e.g., password resets, email setup, Teams/Outlook issues, user management).
✅ Slot in tickets as your schedule allows—no need to be on-call, just keep an eye on the queue.
✅ Document ticket resolutions in our system.
✅ Escalate more complex issues if needed.
Requirements:
🔹 Proficiency in Office 365 admin tasks, including user management, email setup, and troubleshooting.
🔹 Experience with Microsoft Teams, Outlook, and SharePoint troubleshooting.
🔹 Ability to respond to and complete tickets in a timely manner.
🔹 Familiarity with basic IT support tasks (password resets, access requests, etc.).
🔹 Previous experience working in help desk, IT support, or system administration is a plus.
🔹 Strong communication skills and ability to document solutions clearly.
Why Join Us?
✔ Easy extra income—get paid per ticket completed!
✔ No fixed hours—just monitor and slot tickets into your day.
✔ Great for IT professionals looking for side work.
📩 Interested? Apply now! Send your resume and a brief note about your experience with Office 365 IT support.
