At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This role supports the operation and administration of T-Mobile benefits offerings, including programs coordinated both internally and by third-party vendors. Acts as a day-to-day liaison for employees, internal business partners, HR partners, and vendor representatives to resolve employee inquiries that cannot be resolved through normal vendor processes. Role involves decision-making and application of rules and laws, both alone and in partnership with senior members of the Benefits team. Coordinates policy and claims process of several internally led benefit programs by making determination of eligibility and then processing requests. Responsible for auditing and balancing inbound vendor data and payroll files to ensure accuracy. Supports invoicing and funding processes for vendors and programs. Provides as-needed support for Benefits team, including managing employee escalations, assisting with program communications, launches, and more.

The role partners daily with senior members of the Benefits team who provide oversight and direction on various benefit programs.

Job Responsibilities:

Customer service to employees, HR partners, business partners, and vendor contacts. Responds to employee inquiries, issues and appeals.
Supports benefit administration activities both internally and in partnership with third-party vendor.
.Interprets and applies laws and internal policies to coordinate benefit plans
Data reconciliation, testing, auditing, analysis and reporting. Includes year-end and quarter-end activities.
Backs up Invoicing/funding reconciliation and preparation.
Employee education, communication and liaison activities.
Crafts both intra- and inter-team processes and procedures to optimally partner across HR
Supports Workday HR and Payroll initiatives impacting benefits.

Education:

Bachelor's Degree HR, Business, Finance or related field (Preferred)

Work Experience:

2-4 years Benefits experience (Required)

Knowledge, Skills and Abilities:

Strong verbal & written communication skills with an emphasis on delivering exceptional customer service (Required)
Ability to be flexible and operate in the grey area, including developing alternative solutions to meet the needs of the employee within a compliance framework (Required)
Dedicated with ability to prioritize and prioritise opposing priorities within a fast-paced environment (Required)
Strong attention to detail and interpersonal skills (Required)
Up-to-date knowledge of ERISA benefit plans and IRS regulations for pre-tax benefit plans (Required)
Strong Excel and analytical skills (Required)

Licenses and Certifications:

Certified Employee Benefits Specialist (CEBS) (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $56,500 - $101,800

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ306634

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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