POSITION SCOPE AND ORGANIZATIONAL IMPACT

Our Senior Benefits Specialist will play a crucial role in ensuring the effective administration and utilization of employee benefit programs with a focus on end user support. This position requires a combination of expertise in benefits administration, excellent communication skills, and a commitment to enhancing employee well-being through comprehensive support for benefit plans, enrollments, communications, and wellness initiatives.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Act as primary point of contact for employee benefit inquiries, providing guidance and support, and escalating issues to internal stakeholders and/or carriers as needed
Partner with Benefits team in the day-to-day administration of a company benefit plans, including, but not limited to, health insurance, retirement plans, and other voluntary benefits
Ensure compliance with regulatory, benefit plan, and Company policy requirements
Process qualified medical support orders (QMSCO), qualifying life events, and other employee-specific, benefit-related transactions in Workday
Assist in reconciling and processing insurance invoices and integration issues
Resolve and redirect Help Desk tickets in accordance with established service level agreements (SLAs)
Provide timely and accurate information to employees regarding claim inquiries, policy clarifications, COBRA, and dispute resolutions
Partner with Benefits team to facilitate, and continuously improve, the benefits portion of new hire orientation and the onboarding experience for new hires
Assist with enrolling new hires, employees undergoing qualifying life events, and all employees during annual open enrollment
Support employees, their supervisors, and the broader HR team on LOA administration by managing documentation, educating on regulations and Company policy, and following up with employees as needed
Manage reintegration process for employees returning from LOA, in partnership with broader HR team and supervisors
Advises managers and employees on concurrent LOA types, Company paid time off, worker’s compensation, and disability benefits
Preserves confidentiality of employee medical documentation and files
Maintains knowledge of all applicable leave and accommodation laws
Collaborate with wellness vendors and internal stakeholders to manage comprehensive wellness programs
Promote, track, and continuously improve employee engagement in wellness programs
Manage annual Wellness budget and reimbursements
Assist in the development and execution of benefit and wellness communications
Provide exceptional customer service to internal and external partners
Perform other duties as assigned

EDUCATION AND WORK EXPERIENCE

Bachelor's degree in Human Resources, Business Administration, or a related field
5-7 years of experience in benefits, wellness, and end user support
Strong knowledge of employee benefit plans, regulations, and industry best practices
Bilingual (English & Spanish) preferred
Proficiency in Excel require
Excellent communication and interpersonal skills
Experience with Workday or similar HRIS systems is a plus

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Senior Benefits Specialist