The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition. The Refinish Technician works in alignment with all team members in achieving the repair facilities KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan
Provides positive energy when interacting with customers or team members
Refinishes vehicle as per insurance guidelines and Assured Automotive’s quality standards
Inspects body and prep repairs for deficiencies that may impact the quality of the refinish process; advise production supervisor as required
Accountable for ensuring all required line items as per the Repair Orders (RO) are completed to meet Assured’s quality standards
Performs all refinish procedures according to factory specifications and Assured procedures
Ensures all paint deficiencies are corrected through wet sand and polishing (i.e. runs, dirt nibs, etc.)
Ensures all formulations, preparations, top coating and curing meet OEM recommended standards for proper application sequence, timing and materials usage
Maintains efficient paint material cost as per Assured KPIs
Completes surface preparation, vehicle masking, priming and top coating (as required)
Applies all primers, sealers, basecoats, colour coats and clear coats with correct formulations as per paint manufacturer specifications
Accurately mixes paint to ensure quality colour match
Immediately notifies the Repair Planner of any additional damage that does not appear on the RO
Assists management in the recommendation and implementation of new equipment
Knows status of assigned vehicles and helps problem-solve on getting and keeping all vehicles on schedule for on-time delivery
Consistently utilizes all required safety equipment and follows proper refinishing procedures in compliance with Ontario Health & Safety guidelines
Adheres to all requirements for hazardous waste disposal
Follows vendor procedures to maintain all tools and equipment, including maintenance of paint booth and booth filters
Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required
Continuously learns new technical information and techniques in formal training session in order to stay updated with rapidly changing automotive technology
Completes the Quality Control(QC) Checklist before moving vehicle to next department
Maintains a clean and orderly production area throughout the workday, ensuring a final clean up at the end of the day
Works in accordance with daily production schedule (as directed by Production Supervisor)
Advises production supervisor of collision repair problems that may have been overlooked that impact the production process
Supports all team members when required
Participates in monthly Health & Safety and staff meeting (if required)
Attends training, information sessions and workshops recommended by Store Manager
Maintains the Assured KPI’s (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Upholds Assured’s Core Values : Honesty, Integrity & Respect
Adheres to Assured’s Policies and Procedures, according to established business practices
Actively participates in daily production meeting with the Management Team, as required
Consistently demonstrates actions and behaviors supporting our “10 Promise”

Education and/or Experience Required

High School Diploma or equivalent
A minimum of 2 years previous experience in a collision repair facility refinish role
Provincial College of Trades Member preferred
PPG Certification preferred
I-Car Registered (working towards Gold Class certification)

Required Skills/Abilities

Knowledge of manufacturers’ repair/refinishing processes & adherence to Assured’s processes
Ability to use selected vendor materials and general supplies efficiently and cost effectively
Demonstrated commitment to continued learning by attending Assured/ Industry related training
Communicate effectively, both verbally and in writing
Strong attention to detail and a high degree of accuracy
Ability to interpret work scope from vehicle estimates or work orders
Comprehensive knowledge of vehicle repair practices
Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Frequently required to bend, crouch, reach, handle tools and lift approximately 51 lbs.
Must provide your own tools

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#ABTNORTH

Compensation Details

Pay: $70,000 - $130,000

Gerber Collision & Glass

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Refinish Techniciian