Job Title: Implementation Lead

Location:Washington (Hybrid) travel may be required.

Salary: $165k - $185k annually plus bonus potential

Company Overview: Celerity is a leading consulting firm specializing in system integration solutions for the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to deliver state-of-the-art Field Service Management (FSM) solutions, driving digital transformation and operational excellence for our clients.

Position Overview: We are seeking an experienced Implementation Lead with over 12 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will spearhead our delivery practice, oversee the implementation of FSM solutions, and build a high-performing team to ensure successful project execution and client satisfaction.

Key Responsibilities:

Project Leadership & Execution:

Lead the end-to-end implementation lifecycle of OverIT’s FSM solutions, from initial scoping to post-go-live support
Define project objectives, scope, and success criteria in alignment with client business goals
Oversee configuration, customization, integration, and deployment of FSM solutions, ensuring seamless adoption and minimal disruption to client operations
Develop comprehensive project plans, work breakdown structures, and milestone tracking to ensure adherence to timelines and budgets
Regularly report project status to stakeholders, highlighting key achievements, challenges, risks, and mitigation strategies

Team Development & Leadership:

Build, recruit, and mentor a high-performing implementation team, including functional consultants, technical specialists, and support staff
Define team roles, responsibilities, and career development pathways to cultivate a culture of continuous learning and improvement
Provide hands-on leadership in knowledge sharing, training, and professional development for new hires and junior team members
Implement standardized training programs to ensure consistency and quality in service delivery
Establish and maintain a performance-driven culture through regular feedback, evaluations, and strategic workforce planning

Client Engagement & Relationship Management:

Serve as the primary liaison between clients and internal teams, ensuring transparent communication and proactive issue resolution
Conduct detailed business requirement gathering sessions to understand client pain points, workflows, and customization needs
Translate business requirements into functional specifications and technical solutions that align with best practices
Build strong, long-term relationships with clients by demonstrating thought leadership, problem-solving expertise, and deep industry knowledge
Drive client engagement and stakeholder alignment by leading workshops, demos, and user training sessions

Strategic Planning & Thought Leadership:

Develop and refine implementation methodologies to enhance project efficiency and scalability
Identify market trends, emerging technologies, and best practices to continuously improve the delivery model
Establish KPIs and performance metrics to evaluate implementation success and areas for improvement
Collaborate with sales, pre-sales, and marketing teams to support business development initiatives and proposal development
Represent the company at industry events, conferences, and thought leadership panels to enhance brand visibility

Process Optimization & Quality Assurance:

Define and implement quality assurance processes to ensure high implementation standards
Conduct risk assessments and develop mitigation plans to address project challenges before they escalate
Establish post-implementation governance, including ongoing monitoring, feedback loops, and continuous improvement initiatives
Streamline workflows by leveraging automation, AI-driven analytics, and advanced reporting tools
Ensure compliance with industry regulations, security protocols, and client-specific requirements

Technology & Integration Management:

Work closely with IT and development teams to oversee integrations between FSM solutions and other enterprise systems (e.g., GIS, ERP, CRM, asset management systems)
Define API and data integration strategies to ensure seamless interoperability between FSM and client legacy systems
Stay up to date with advancements in AI, IoT, and predictive analytics to enhance FSM capabilities
Provide technical leadership in troubleshooting, debugging, and performance optimization of FSM solutions

Change Management & User Adoption:

Develop and execute change management strategies to drive successful FSM adoption within client organizations
Facilitate training workshops, documentation, and support programs to ensure users are equipped to maximize FSM functionality
Implement user feedback mechanisms and post-go-live support plans to address adoption challenges and ensure long-term client success
Drive cultural transformation by aligning FSM implementation with organizational change initiatives

Educational Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Advanced degree (MBA or Master’s) is preferred

Required Skills and Experience:

Minimum of 12 years of experience in implementing Field Service Management solutions, with a significant focus on the utilities and energy industries
Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
Strong understanding of utility operations, asset management, and regulatory compliance
Demonstrated experience in team building and leadership, with the ability to inspire and develop talent
Excellent project management skills, including proficiency in project planning, execution, and risk management
Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels
Technical proficiency in FSM software platforms, system integration, and data analytics
Ability to travel to client site (domestic and(or) international) as required and defined per project requirements

Preferred Skills:

Experience with OverIT's FSM platform and its applications in the utilities sector and(or) familiarity with FSM tools
Consulting background with experience in client-facing roles delivering high-impact programs
Familiarity with GIS integration and mobile workforce management solutions
Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
Professional certifications in project management (e.g., PMP) or relevant technical areas

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are proud to offer a comprehensive health and welfare benefit package that includes:

HEALTH & WELL-BEING

Medical Insurance
Dental Insurance
Vision Insurance

PEACE OF MIND

Disability Insurance (STD/LTD)
Flexible Spending Account
Health Savings Account
Basic Life/AD&D
401(k) plan + matching

WORK/LIFE BALANCE

Paid Time Off
Company Holidays
Leave of Absence
Flexible Work Schedules

Additional Perks

Employee Referral Program
Professional Development
Charitable Contribution Match

Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification.

Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field.

See full details and meet our leadership team on our website: https://www.consultcelerity.com/

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law.

Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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